Refund policy
Return and Refund Policy
Last updated: October 29,2024
At Daylit Tales, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help!
Returns
Eligibility for Returns:
You may return most new, unopened books within 30 days of receiving your order for a full refund.
To be eligible for a return, items must be in their original condition, and the packaging must be intact.
Non-returnable Items:
Certain items, such as sale items or gift cards, may not be eligible for return.
Return Process:
To initiate a return, please contact us at [insert email address] with your order number and the reason for your return.
Once your return request is approved, we will provide instructions on how to send back your item.
Refunds
Processing Time:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically 5-10 business days.
Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., incorrect or defective item).
Exchanges:
If you need to exchange an item for the same item, please follow the return process and specify that you would like an exchange.
Contact Us
If you have any questions about your return or refund, please contact us:
Email: Dayatona@daylittales.com
Website: www.daylittales.com
Thank you for supporting Daylit Tales! We appreciate your business and hope you enjoy your reading journey.